@InProceedings{20020916,
   author =    {Giuseppe Di Fabbrizio, Dawn Dutton, Narendra Gupta, Barbara Hollister, Mazin Rahim, Giuseppe Riccardi, Robert Schapire, and Juergen Schroeter},
   title =     {AT&T help desk},
   booktitle = {ICSLP2002, 7th International Conference on Spoken Language Processing},
   address =   {Denver (CO), USA},
   month =     {September 16-20},
   year =      {2002}
}