@InProceedings{20110601,
   author =    {Narendra Gupta, Mazin Gilbert, Giuseppe Di Fabbrizio},
   title =     {Emotion Detection in Email Customer Care},
   booktitle = {Computational Intelligence Journal Special Issue on "Computational Approaches to Analysis of Emotion in Text"},
   address =   {Wiley-Blackwell},
   month =     {to appear},
   year =      {2011}
}