@InProceedings{20020916, author = {Giuseppe Di Fabbrizio, Dawn Dutton, Narendra Gupta, Barbara Hollister, Mazin Rahim, Giuseppe Riccardi, Robert Schapire, and Juergen Schroeter}, title = {AT&T help desk}, booktitle = {ICSLP2002, 7th International Conference on Spoken Language Processing}, address = {Denver (CO), USA}, month = {September 16-20}, year = {2002} }