@InProceedings{20100606, author = {Narendra Gupta, Mazin Gilbert, Giuseppe Di Fabbrizio}, title = {Emotion Detection in Email Customer Care}, booktitle = {Proceedings of the HLT-NAACL Workshop on Computational Approaches to Analysis and Generation of Emotion in Text}, address = {Los Angeles, CA, USA}, month = {June 5}, year = {2010} }